Terms of Service

Last updated: February 12, 2025

1. Acceptance of Terms

By accessing or using Prompt Support's web application, phone service, and related services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

Prompt Support provides an AI-powered coaching platform for senior leaders, including:

  • Voice-first AI coaching via browser microphone and phone call
  • Text-based prompt generation and tool recommendations
  • Private knowledge base (RAG) for personalised coaching
  • Meeting preparation and memo drafting assistance
  • Usage analytics and adoption tracking

3. Account Registration

To use certain features of our Services, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorised access

4. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with or disrupt the Services
  • Upload malicious content to your knowledge base
  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of others
  • Use the Services to generate harmful or misleading content

5. Intellectual Property

Prompt Support and its licensors retain all rights to the Services, including all intellectual property rights. You retain ownership of your data, documents, and any content you upload to your private knowledge base.

6. AI-Generated Content

The prompts and recommendations generated by Prompt Support are provided as guidance. While we strive for quality:

  • You are responsible for reviewing all generated prompts before use
  • We recommend verifying outputs from AI tools against your own judgement
  • We do not guarantee specific results from the prompts we provide
  • AI tool recommendations are suggestions based on general best practices

7. Third-Party AI Tools

Prompt Support recommends and generates prompts for third-party AI tools (Microsoft Copilot, ChatGPT, Claude, Gemini). Your use of these tools is subject to their own terms and policies. We are not responsible for third-party services or their outputs.

8. Fees and Payment

Some features of our Services require payment. By subscribing to paid features, you agree to:

  • Pay all applicable fees as described at the time of purchase
  • Provide valid payment information
  • Automatic renewal unless cancelled before the renewal date

9. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason at our discretion. You may terminate your account at any time by contacting us.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROMPT SUPPORT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

12. Indemnification

You agree to indemnify and hold harmless Prompt Support and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website. Your continued use of the Services after changes constitutes acceptance of the new Terms.

15. Contact Us

If you have questions about these Terms of Service, please contact us at:

  • Email: legal@promptsupport.ai