Privacy Policy

Last updated: February 12, 2025

Introduction

Prompt Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application, phone service, and related services.

Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address, company name)
  • Voice recordings and text queries you submit for AI coaching
  • Documents uploaded to your private knowledge base
  • Usage data and analytics about how you interact with our service
  • Device information (device type, operating system, unique device identifiers)
  • Log data (access times, pages viewed, app crashes)

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI coaching services
  • Generate tailored prompts and tool recommendations
  • Process voice and text queries to deliver actionable responses
  • Maintain and improve your private knowledge base
  • Send you notifications and coaching follow-ups
  • Respond to your comments, questions, and requests
  • Monitor and analyse trends, usage, and activities
  • Detect, investigate, and prevent security incidents

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • With third-party service providers who perform services on our behalf (e.g., Clerk for authentication, Supabase for data storage)
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, privacy, safety, or property
  • With your consent or at your direction

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Clerk authentication with enterprise SSO support
  • Supabase with row-level security
  • Regular security assessments and audits
  • No training of AI models on your data

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict processing of your information
  • Data portability
  • Withdraw consent at any time

Third-Party Services

Our service may integrate with third-party platforms (such as Microsoft 365 Copilot, ChatGPT, Claude, and Google Gemini). These services have their own privacy policies, and we encourage you to review them.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: privacy@promptsupport.ai